MGT 312 Week 3 - Apply: Summative Assessment: Organizational Behavior and Employee Performance Exam

Wk 3 - Apply: Summative Assessment: Organizational Behavior and Employee Performance Exam [due Day 7]  ( 100% Correct )

Question 1

A candidate with an intellectual disability is overlooked by a recruiter even though he possesses skills that are perfect for the job. In this scenario, which perceptual error does the recruiter make?

A. Projection

B. Selective perception

C. Self-fulfilling prophecy

D. Halo effect

E. Stereotype

Question 2

Your company, in Virginia, is sending you to their headquarters in Japan to support with training employees on a newly acquired ordering system. Considering Japan’s culture and Hofstede’s 5 dimensions of national cultural values, which is likely the best training structure to use?

A. Design peer-to-peer training where frontline staff train other peers and management on the system.

B. Host larger training sessions that allow teams to train alongside one another at the same time.

C. Develop a self-paced, online training module that employees can complete on their own time.

D. Organize 1-1 training sessions on the new system.

Question 3

Mason, the director of engineering at Frost Inc., was very impressed with the fact that Blake, a production engineer, had not missed a single day of work in the past year. Mason rated Blake very high on all dimensions of his performance appraisal based on this one aspect of Blake’s performance, disregarding the fact that Blake’s performance was poor in two quarters of the year. This error in the performance appraisal process is known as which of these?

A. Selective perception

B. Projection

C. Contrast error

D. Leniency error

E. Halo effect

Question 4

Alex, a newly hired manager at ABC Corp., is trying to build relationships with his team members. He is aware that conflicts can arise in the workplace and wants to prevent them from affecting the team's performance. What is the most effective way for Alex to prevent relationship conflict among team members at ABC Corp.?

A. Encouraging open communication and collaboration

B. Implementing strict rules and procedures for team interactions

C. Fostering a competitive environment

D. Ignoring the potential for conflict

Question 5

Jason has been promoted to a new leadership role in his organization. As an official with authority, how can he contribute to improved business performance through his leadership style?

A. By utilizing formal leadership strategies

B. By adopting a followership mentality

C. By maintaining an equivalent level of authority as others in the organization

D. By demonstrating informal leadership

Question 6

Tonya works at Makers Marketing Inc. Her office tends to be very busy and noisy. As a result, Tonya frequently has to consciously decide what information to pay attention to and what information to ignore. Tonya is using which of these as a mechanism for paying attention to and selecting information?

A. The self-fulfilling prophecy

B. Perspective taking

C. Controlled processing

D. The self-serving bias

Question 7

Given that Jason, a new employee at ABC Manufacturing, sees the world as a threatening place, he would be described as which of these?

A. A highly authoritarian individual

B. Having an internal locus of control

C. Being high in Machiavellianism

D. A high self-monitor

E. A dogmatic individual

Question 8

At XYZ Inc., the management team has decided to adopt a distributed leadership approach to improve business performance and decision-making processes. In this type of leadership, responsibilities are shared among multiple individuals rather than being held by a single leader. How will this approach better support the team?

A. It helps to foster a culture of collaboration and teamwork among employees.

B. It eliminates the need for clear communication and defined roles and responsibilities.

C. It allows for more efficient decision-making processes, as multiple perspectives are taken into account.

D. It reduces accountability for poor decision-making or underperformance.

Question 9

As the team lead for a new project at your company, you are assigning tasks for each of your team members. Janice’s problem-solving style aligns mostly to Sensation-Thinking. To maximize Janice’s performance, which task should you assign to Janice?

A. Guiding meetings and hosting brainstorming sessions

B. Researching data and past performance numbers

C. Working across departments to gather feedback

D. Designing a communication strategy and materials

Question 10

Emily is considered to be an excellent production manager. However, she tends to give attention only to those aspects of the organization that affect her own production operation and tends to ignore the concerns of other departments. This scenario exemplifies which of these?

A. Projection

B. Contrast error

C. Selective perception

D. Halo effect

E. Statutory effect

Question 11

As an experienced team leader, Nancy uses which of these to think about the appropriate steps involved in running a meeting?

A. Self-schema

B. Person-in-situation schema

C. Prototype

D. Person schema

E. Script schema

Question 12

Matt has high job involvement. Which of the following is most likely to be true of Matt?

A. Matt is unlikely to ever leave his company to pursue another position.

B. Matt is likely to psychologically withdraw from work by reducing his work efforts.

C. Matt is not dedicated to his job.

D. Matt is likely to show willingness to work beyond expectations to complete a special project.

E. Matt is highly likely to engage in ethnocentrism.

Question 13

At DEF Corporation, employees are trained on the importance of the norm of reciprocity in their workplace interactions to help strengthen team dynamics and collaboration. Over the last quarter, product sales have dropped and your boss asked you, along with a new member that just started at the company last week, to deliver a presentation on the sale trends at the team meeting next week. Overwhelmed with other projects, you did not contribute nearly as much time and work as your teammate, but you are relieved because the presentation still went well as a result of her extra work. Considering the concepts of reciprocity, what is the best way to build this relationship?

A. Provide the same support by helping her prepare for her presentation next week.

B. Offer to help her with her projects when you have more time in the future.

C. Return the favor by buying her a bagel and coffee tomorrow morning.

D. Take no additional actions, as you did not request your teammate to perform extra work, and both of you are on the same team.

Question 14

At GHI Inc., the management team is concerned as they notice individuals with different perspectives and experiences feel excluded and disengaged. What is the most effective strategy for the management team at GHI Inc. to mitigate the negative impact of homophily on business performance?

A. Promote a unified vision for others to conform to.

B. Disband cross-functional working teams to fortify organizational silos.

C. Encourage employees to only work with those who are similar to them in terms of demographics, attitudes, and backgrounds.

D. Encourage employees to form relationships with those who are different from them in terms of demographics, attitudes, and backgrounds.

Question 15

At ABC Corp., the HR department is conducting a training program on effective communication skills for all employees. As part of the program, they are emphasizing the importance of incongruent body language and its impact on communication. Which of the following is the most common negative impact of incongruent body language during a business meeting?

A. Increased credibility of the speaker

B. Improved listener trust in the speaker

C. Decreased confidence in the speaker's message

D. Improved listener engagement and understanding of the speaker's message

Question 16

You are a manager at ABC Manufacturing, and you enjoy responsibility and success in your work. You have been newly appointed as the leader of a team with jobs that seem dull and routine. You decide to move quickly to expand these jobs so that members get increased satisfaction from more challenging tasks. Basically, you want them to experience things that you value in work. Instead of designing the team members’ jobs to best fit their needs, you plan to design their jobs to best fit yours. Which perception/attribution error are you displaying and how will this likely impact your team?

A. Halo effect: It will create a skewed reality that some employees are more productive than others.

B. Stereotype: You’ll likely misrepresent your employees’ goals by incorrectly revising their tasks based on your own biases.

C. Contrast effect: The performance criteria for the new tasks will likely be unfairly skewed by some employees.

D. Projection: The tasks that you create align to your preferences, which may not harness the strengths and needs of the team members.

MGT/312T Organizational Behavior for Managers